IT support for your staff

Business benefits of IT training

When new IT systems are introduced to your business, staff will need to learn how to use them and will require technical support should things go wrong. This is particularly important if IT is being introduced to the business for the first time.

If staff are not given adequate training in new IT systems, there may be a number of drawbacks such as:

• business operations being disrupted
• efficiency and productivity falling
• staff becoming frustrated and unhappy
• deadlines being missed
• the business losing confidence in the new system

There are many potential benefits if staff are adequately trained and supported, for example:

• business operations will not be interrupted by the introduction of new systems
• staff will be more confident in their use of IT, leading to improvements in their productivity
• staff can make full use of new systems as soon as they are installed
• having improved IT skills within your business will allow you to introduce new technology as it becomes available

The more effort put into training and supporting your staff, the greater the rewards in the long run.

See our guide on basic IT skills.

Subjects covered in this guide

Introduction
• Business benefits of IT training
• Setting the standard for IT skills
• Types of IT training available
• Establishing service level agreements
• Questions to ask a training provider or a supplier of outsourced IT support

Print options - What are my print options - Opens in a new window

• Add guide to my print portfolio (print later as PDF)

Email options - What are my email options - Opens in a new window

• Tell a friend about this page
• Send me an email alert when this guide changes