Access and facilities for disabled people

Introduction

There are around ten million disabled people in the UK. You must not discriminate against disabled people who use your goods or services, or disabled people you employ or who apply to you for employment.

Businesses that provide a service to the public are legally required to make reasonable adjustments to the physical features of their premises that act as a barrier to service for disabled people. This is in addition to other duties not to discriminate.

This guide covers ways of making your premises accessible to disabled people that would otherwise prevent them from gaining access to your services.

Subjects covered in this guide

• Introduction
• When a person is considered disabled
• Change practices to give disabled people equal access
• Provide auxiliary aids or services so disabled people can access your goods or services
• Overcome physical barriers to access
• Improve access to and use of your facilities for disabled employees
• What to consider before making an adjustment for disabled employees
• Make significant changes to your premises
• Make significant changes to premises you rent
• Here's how ensuring accessibility for staff and customers has helped our business

Print options - What are my print options - Opens in a new window

• Add guide to my print portfolio (print later as PDF)

Email options - What are my email options - Opens in a new window

• Tell a friend about this page
• Send me an email alert when this guide changes