Distance selling and online trading

Introduction

All businesses that supply goods or services must comply with a wide range of regulations on their quality and suitability.

But there are a number of extra rules if you sell at a distance or online. This includes selling by mail order including catalogues, phone, fax, internet and digital TV.

Understanding and complying with the distance selling regulations puts you on a firm footing when dealing with consumers, and can help you to avoid disputes.

This guide gives an overview of the rules on distance selling and online trading and tells you where you can find out more.

Subjects covered in this guide

• Introduction
• The basics of distance selling and online trading
• Provide consumers with clear information
• The cooling-off period and cancellations
• Additional rules if you sell or market electronically

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