Selling and the law
Buyers' terms and conditions and unfair contract terms
Business purchasers of goods and services don't have the same automatic protection as consumers
Consumer credit
An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence
Customer protection
An introduction to the rights customers have when buying goods or services from you
Fair trading, trade descriptions and Trading Standards
An introduction to fair-trading laws, trade descriptions and the role of Trading Standards
Privacy and data protection in direct marketing
Steps you must take to protect your customers' personal information
Product liability
Your legal responsibility to make sure your products are sufficiently safe
Product labelling and packaging
An introduction to the law on marking prices and labelling products
Use trade marks in your business
What trade marks are, how you get them and how they can boost the profile of your business
Returns and refunds, warranties and complaints
An introduction to the rights customers have when buying goods or services from you
Comply with the law when buying and selling goods and services
A brief introduction to the laws that every business needs to stick to when selling products or services
Sunday trading
Understand the laws that apply to businesses that trade on Sunday
The Sale of Goods Act
Keep on the right side of the law when selling to your customers
Weights and measures
Understand the rules applying to the sale of goods by weight or other measures such as volume or length
